Shipping and Return Policy

Shipping and Return Policy 

Payment

Adriatic Lux accepts Master Card, Visa, and Discover cards, as well as checks, wire transfers and PayPal. Orders paid by check may be held until the check has cleared. Returned checks are subject to a $20 fee.

Shipping

Adriatic Lux ships via Fed Ex, UPS and the United States Postal Services, as well as other freight carrier and forwarders. Expedited shipping is available; please inquire at time of order. Shipping, insurance, and handling charges will be provided upon request. For international orders, the customer is responsible for all duties, customs, brokerage fees and taxes that may apply at delivery.

Shortages, Damage, or Invoice Discrepancies

Please inspect all orders promptly and carefully. Report any shortages or errors to Adriatic Lux within 5 business days of receipt. Claims for lost or damaged shipments should be filed directly with the shipping carrier. We will be happy to assist with package tracking and insurance information. Billing discrepancies must be reported to Adriatic Lux within 15 business days or invoice date.

Returns

  1. Contact Adriatic Lux via email office@adriaticlux.com for a Return Authorization Number (RA#)
  2. Place the RA# on the outside of the box when returning items to us. Customer is responsible for shipping cost. Delivery of a return that is lacking a clearly marked RA# may be refused.
  3. Returned items must be in new, resalable condition, in original packaging with all packaging materials including instruction booklets and warranty cards.
  4. After inspection, any item deemed not in ready-to-sell condition may not be accepted for return or may be subject to a restocking fee.
  5. Return authorizations must be requested within 15 days of receipt of order. Returns may not be accepted after 30 days of receipt.
  6. Custom rigging and cut-length materials are generally not returnable if fabricated to your specifications. Special order items are also generally not returnable.